Refunds & cancellations

You can cancel free of charge any time before the kitchen accepts your order — call us and we will stop it. Once cooking has started we cannot cancel, because the food is already made.

Call us on the day, ideally within an hour of delivery. Tell us what was wrong and we will either remake the item, refund it, or credit your account — your choice.

For missing items we refund the item and the proportion of any delivery fee that applies. For a whole order that arrived cold or damaged we refund it in full.

Card refunds go back to the card you paid with and typically appear within 5–10 working days depending on your bank. Cash orders are refunded as account credit or in cash at the store, whichever suits you.

Reservations are free to cancel. If plans change, a quick phone call means we can give the table to someone else. Repeated no-shows may mean we ask for a deposit next time.

Catering can be cancelled without charge up to 48 hours before the delivery slot. Inside 48 hours we charge 50% to cover ingredients already bought; inside 12 hours the full amount is due.